Terms & Conditions

1. Definitions

• Client — the natural or legal person ordering Services from Scalia Systems.
• Services — content strategy, scripting, editing, and social media publishing provided under the agreed package.
• Offer — the document, email, or order form in which Scalia Systems sets out the scope of Services and the Price.
• Agreement — formed once the Client accepts the Offer in writing (email is sufficient).
• Confidential Information — non-public business information exchanged between the parties.
• Force Majeure — an exceptional event beyond either party's reasonable control that could not have been foreseen or prevented.

2. The Offer and formation of the Agreement

Scalia Systems provides the Client with an Offer describing the Services, the volume (e.g. number of posts per month), and the Price. The Client is responsible for confirming that the scope described matches its actual needs before accepting. Written acceptance of the Offer forms the Agreement, and the Client confirms it has read and understood these Terms.

3. Payment structure and first-month timeline

Services are billed monthly, in advance. Each monthly payment funds the preparation and delivery cycle that follows: strategy, scripting, filming coordination, and editing typically take up to three weeks, meaning content delivery for a given payment cycle begins approximately one month after that payment is received, and continues on a rolling basis for as long as the Agreement continues. This is a structural part of how the Service is delivered, not a delay caused by Scalia Systems.

4. Minimum term and cancellation

The Agreement is entered into for an initial minimum term of 3 (three) months from the date of signing, reflecting that the first month is dedicated to setup (strategy, filming, and editing) before daily publishing begins, and that a minimum of three months is needed to reasonably assess the Service's effect. After the initial term, the Agreement automatically continues on a monthly basis until cancelled by either party with 30 (thirty) days' written notice (email is sufficient), effective no earlier than the end of the initial term.

If the Client cancels before the end of the initial 3-month term, the Client owes the remaining balance of the Price for that term, as this period was reserved and planned for in advance. If the Client cancels after the initial term, during an ongoing monthly cycle, the Client owes payment for Services already performed plus 25% of the remaining Price for that cycle, reflecting time and resources already committed. This fee does not apply where cancellation results from Scalia Systems' failure to perform its obligations.

5. Client obligations — raw footage and materials

Scalia Systems' ability to deliver the agreed volume and schedule depends directly on the Client providing raw footage and materials of adequate quality and quantity, on time. The Client agrees to:

• Provide raw footage meeting the minimum technical standard set out in the filming brief (stable framing, adequate lighting, clear audio, minimum resolution).
• Deliver footage and requested materials by the deadlines communicated for each cycle.
• Respond to approval or revision requests within a reasonable time (default: 3 business days).
• Ensure that materials, claims, or footage provided are accurate and that the Client holds any necessary third-party rights.

Where the Client fails to meet these requirements or misses a deadline, Scalia Systems' obligation to deliver the full agreed volume or schedule for that cycle is suspended accordingly, with no refund owed for content that could not be produced due to insufficient Client-provided materials.

6. Intellectual property

Upon full payment for the relevant cycle, ownership of the final delivered content (edited videos, captions, graphics produced specifically for the Client) transfers to the Client. Raw footage provided by the Client remains the Client's property at all times. Concepts, scripts, or draft versions not selected for final production remain the property of Scalia Systems. Scalia Systems may use delivered content in its own portfolio and marketing materials, unless the Client objects in writing.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared in connection with the Services, and not to disclose it to third parties without written consent, except where legally required.

8. Non-assignment

The Client may not transfer its rights or obligations under this Agreement to a third party without Scalia Systems' prior written consent.

9. Protection of contractors

During the term of the Agreement and for 12 (twelve) months after its termination, the Client agrees not to directly engage, hire, or otherwise contract editors, freelancers, or collaborators of Scalia Systems whom the Client came into contact with through this Agreement, without Scalia Systems' prior written consent.

10. No guarantee of platform performance or results

Scalia Systems is responsible for producing and publishing content in line with the agreed volume, schedule, and quality standard, and guarantees that delivery — not specific business outcomes such as follower growth, view counts, engagement rates, or revenue, which depend on factors outside Scalia Systems' control, including social media platform algorithm changes. Scalia Systems is not responsible for content removal, account suspension, or other actions taken by third-party platforms, provided it has acted in accordance with the Client's instructions and applicable platform guidelines.

11. Limitation of liability

Scalia Systems' total liability to the Client shall not, in any event, exceed the total fees paid by the Client in the 3 (three) months preceding the event giving rise to the claim. Scalia Systems is not liable for indirect, incidental, or consequential damages, including loss of profits or business opportunities.

12. Force majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control, with an obligation to notify the other party promptly in writing.

13. Partial invalidity

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

14. Data protection

Scalia Systems processes the Client's own personal data (contact details, business information) as data controller, in accordance with its Privacy Policy. Scalia Systems does not process personal data belonging to the Client's own audience, followers, or customers (e.g. direct messages on the Client's social accounts) — the Client remains the sole data controller for that data.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Croatia. Disputes arising under these Terms shall be subject to the competent courts of Croatia, unless mandatory consumer-protection rules require otherwise.

16. Changes to these Terms

Scalia Systems may update these Terms from time to time. Active clients will be notified by email at least 14 days before material changes take effect.

17. Contact

For questions about these Terms, contact: hello@scaliasystems.com